Privacy Policy

This policy is provided as a clear, good-faith summary of how we handle your data. Please have it reviewed by a legal adviser and complete the company details in square brackets before publishing.

1. Who we are

Live Near Me ("we", "us", "our") operates this website and ticketing service. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), the data controller is [registered company name], [registered address], ICO registration number [ICO number].

If you have any questions about this policy or your data, contact us at hello@livenearme.co.uk.

2. The data we collect

• Account & order details — name, email, billing address and the events/tickets you buy.
• Payment information — processed securely by our payment providers; we do not store full card numbers.
• Contact messages — anything you send us via forms or email.
• Technical & usage data — IP address, device/browser type and how you use the site, collected via cookies and similar technologies (see our Cookie Policy).

3. How and why we use your data

We use your data to: process and fulfil ticket orders; send order confirmations and e-tickets; provide customer support; keep the service secure and prevent fraud; improve the website; and, where you've agreed, send you marketing about events you may like.

Our legal bases are: performance of a contract (to sell and deliver your tickets); legitimate interests (to run, secure and improve our service); consent (for optional marketing and non-essential cookies); and legal obligation (for tax and accounting records).

4. Sharing your data

We share data only where needed to run the service: with payment providers to take payment; with the event organiser/venue so they can admit you and manage the event; with service providers who host and support our platform; and with authorities where we're legally required to. We never sell your personal data.

5. How long we keep it

We keep personal data only as long as necessary for the purposes above — typically for the life of your account and for as long as required for financial and legal record-keeping (usually six years), after which it is securely deleted or anonymised.

6. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, to data portability, and to withdraw consent at any time. To exercise any of these, email hello@livenearme.co.uk.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Security & international transfers

We use appropriate technical and organisational measures to protect your data, and we serve the site over encrypted (HTTPS) connections. Where data is processed outside the UK, we ensure appropriate safeguards (such as UK-approved transfer mechanisms) are in place.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised, and material changes will be highlighted on this page.